Terms & Conditions

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Terms & Conditions

Last Updated: June 2026

1. Hire Period

All crate hire packages include a standard 7-day hire period, unless otherwise agreed in writing by Stacked.

2. Additional Hire Days

If you require the crates or hired equipment for longer than the agreed hire period, additional hire days are available at a rate of $20 per day. Requests for extended hire should be made prior to the scheduled collection date where possible.

3. Ownership of Crates and Equipment

All crates and any hired equipment supplied by Stacked remain the property of Stacked: Moving Crates Delivered at all times.

4. Customer Responsibility

Customers are responsible for all hired items while they are in their possession and agree to take reasonable care of them until they are returned to Stacked.

5. Lost, Damaged or Unreturned Items

Lost, stolen, damaged, or unreturned crates and equipment may incur replacement charges. Stacked reserves the right to recover the reasonable cost of replacing any items that are not returned in an acceptable condition.

6. Delivery and Collection

Delivery and collection times will be arranged with the customer in advance. Customers are responsible for ensuring that the delivery and collection location is accessible at the agreed time.

7. Failed Delivery or Collection

If Stacked is unable to complete a delivery or collection due to incorrect information, restricted access, or the customer not being available, additional charges may apply.

8. Cancellations and Booking Changes

Cancellations or changes to bookings should be made at least 48 hours prior to the scheduled delivery date. Late cancellations may incur a fee.

9. Appropriate Use

Crates and hired equipment are intended for standard household and office moving purposes only. They must not be used for hazardous, illegal, wet, contaminated, or excessively heavy items.

10. Limitation of Liability

Stacked is not responsible for damage to customer belongings resulting from incorrect packing, overloading of crates, misuse of equipment, or improper handling during the moving process.

11. Payment

Payment is required before or at the time of delivery unless otherwise agreed by Stacked.

12. Cleanliness of Returned Items

Customers are expected to return crates and hired equipment in a reasonably clean condition. Stacked reserves the right to charge a cleaning fee where items are returned excessively dirty or require significant cleaning.

13. Agreement to Terms

By submitting an enquiry, making a booking, or using Stacked's services, the customer acknowledges that they have read, understood, and agreed to these Terms & Conditions.

If you have any questions regarding these Terms & Conditions, please contact us before making your booking.

STACKED – Moving Crates Delivered
Western Sydney, NSW
Phone: 0424 694 500